Hotel Balcón de Europa

The Hotel Balcón de Europa has a Management manual on COVID-19.

In this manual, different action Protocols have been designed to obtain the maximum-security guarantees

These protocols are based on the following points:

• To know and to follow the instructions of the Health Authority.
• Continuous training of our employees, differentiated and specialized by the departments to which they belong.
• To provide the necessary means for our employees to face their daily work with the maximum guarantees.

The most relevant news will be:

• A temperature control of our customers on arrival.
• Limited capacity in our lounges and restaurants.
• Web check-in & payment by electronic means will be promoted
• Unnecessary elements and decorations will be removed.
• Cleaning and disinfection will be more frequent in all areas of the hotel.
• Buffets will be attended.
• Celebrations, swimming pool and access to the beach, will be affected & regulated by the Health Authority.

With all this, we try to minimize the risk of contagion by COVID-19, both to our employees and to our clients.

With your reservation at the Hotel Balcón de Europa, you confirm your agreement that some services or facilities of the hotel may differ from those specified on the web.

This Management manual is a live document, which will be modified according to the Health Authority guidelines.

This documentation is prepared by a team of Public Health and Food Hygiene specialists, who through periodic audits confirm their compliance.